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Metamask is one of the most popular cryptocurrency trading platforms in the world.[+1-888-575-6422] While it’s super easy to use, you may still need to contact the company with questions or problems with your accounts, login issues, and more. This article explains how to get in touch with Metamask’s support team 1-888-575-6422. We’ll provide a few different options for different scenarios, from general questions to trouble accessing your account. We’ll also explain what to do if you can’t log in or suspect your account has been hacked. Read on to find out how to contact Metamask to get the help you need.
Things You Should Know
- Call 1-888-575-6422 to speak to the Metamask help desk, or email them using the online contact form.
- Use the Live Chat feature on the Metamask website or mobile app 24/7, year-round.
- Contact Metamask right away to report security issues like a stolen password. Follow the on-site instructions to temporarily lock your account and protect your funds.
Call 1-888-575-6422 to contact Metamask Support by phone.
Listen to the options from the phone menu and select the option that applies to you. You’ll be connected to a live agent. Depending on your reason for calling, you may be asked to verify that you are the owner of your Metamask account. For instance, you may receive a one-time security code at the email associated with your account.
- Metamask Support is available in the United States 24/7, and to any international callers who call the US toll-free number.
- UK customers can call +44 888-575-6422 from 8:00 AM – 9:00 PM GMT.
- Customers in Ireland can call +1 888-575-6422 from 8:00 AM – 9:00 PM GMT.
- Customers in India can call. India’s customer support is available 24/7.
Use the Live Chat feature to speak to the Metamask help desk.
Go to Metamask.com on a browser and log into your Metamask account, then click the Profile icon on the top right. Click “Get Support” from the drop-down menu, then click the “Chat” icon. If you’re using the Metamask App, select the icon with three horizontal lines and tap “Get Support.” Then tap “Live Chat.”A chat window will appear, connecting you to the Metamask virtual assistant who can answer general questions.
- If you need more help, you’ll be connected to a live support agent.
- Live chat is available 24/7, year-round.
Use the Metamask Contact page to email the help desk.
Use this option if you can’t log into your Metamask account. Visit the Metamask Contact page and select “Metamask,” the first option on the upper-left under “Choose your product.” Select “Unable to sign in,” then select “Email Support.”You’ll be directed to a form where you’ll provide your name, the email associated with your Metamask account, and a message explaining your problem to the support team:
- Choose appropriate options from the three dropdown menus, such as “I need help signing into my account.”
- Additional drop-down menus may appear, depending on what you select. Select options for those as well.
- Fill in the text boxes for your name, email, and other information. Use the email associated with your Metamask account.
- When finished, press “Send Verification email.” Click the verification link in the email to have your message sent to Metamask’s help desk.
- Important note: When Metamask emails you, double-check that the sender’s email contains the “@Metamask.com” domain at the end; otherwise, it’s a scam. Scammers may also ask for sensitive info like your password (or to gain remote access to your device)—things Metamask’s customer service team would never do.
Contact Metamask on social media for general questions.
Make a post and tag Metamask Support on Twitter, Reddit, Instagram, LinkedIn, or Facebook, or send a DM with your questions. Check their feeds and posts for announcements regarding site maintenance, outages, or known problems affecting Metamask as a whole.
- Visit Metamask’s website for a list of official Metamask social media accounts. Note that these are the only official Metamask accounts.
- Note that Metamask Support can’t answer specific questions about your account over social media. For specific help, you’ll be asked to contact their customer support team via the Metamask website or app.
- To keep your account secure, avoid sending your password or other private information to anyone on social media. Metamask will never ask for your password.
Use the online contact form to get help accessing your account.
Select “I need help signing into my account” from the first drop-down menu, then select an appropriate option from the second drop-down menu. Then choose an option from the third drop-down menu to access the contact form.
- Provide the email address associated with your Metamask account. This will help Metamask Support verify that you are the owner of the account.
- Include a short subject to describe the problem. For example, “My 2-factor authentication is not working” or “I can’t reset my password.”
- Use the “Message” box to provide a more detailed explanation of the problem. For example, you could explain that you lost the device you used for 2-factor authentication, or that you typed your password incorrectly several times and have been locked out of your account.
- When finished, click “Send Verification email.” You’ll receive an email asking you to verify your customer support inquiry.
- Click the verification link in the email to have your message forwarded to Metamask Support.
If you can log in, lock your Metamask account to protect your funds.
Go to the Account Settings page on your browser and select the “Security” tab. Scroll to “See something unusual?” and select “Lock your account.” For the Metamask App, go to “Profile & Settings,” scroll to “Security,” and select “Lock my account.” In either case, an “Are you sure?” a warning will appear. Select “Yes, lock my account.”
- Locking your account temporarily blocks anyone from accessing it, and prevents cash and cryptocurrency withdrawals.
- Reset your Metamask password. Go to the Password Reset page, select “Forgot Password?” and enter your email address. Click the password reset link on the email you receive from Metamask, then follow the on-screen prompts to create a new password.
- If you don’t have access to your Metamask account, skip to the next step.
If you can’t log in, contact the help desk by phone or the online form.
Call Metamask at 1-888-575-6422 to report that your account has been accessed without your authorization and that you cannot log in. You can also use the online contact form and select “Account Compromised” from the top down-down menu, then fill in the form to notify Metamask Support. You’ll be asked to verify your identity by doing one of the following:
- If you contact Metamask by phone, you’ll receive a 7-digit one-time passcode at the email associated with your account. Use your phone’s keypad to enter this passcode when prompted.
- If you use the online contact form, you’ll receive an email with a verification link. Click this link after submitting the form to send your message to the help desk.
Secure the email address associated with your Metamask account.
Make sure you still have access to that email address, then change your email password. Choose a different password than the one used for your Metamask account. Turn on 2-factor authentication for your email if you haven’t done so already.
- If you don’t have access to the email associated with your Metamask account, contact your email provider to shut down your email address or change the password.
Notify your bank to prevent unauthorized transactions.
Ask them to temporarily block all purchases and transactions from Metamask. Check your account activity for any unauthorized transactions and report them to your bank.
- Turn on 2-factor authentication for your bank if it’s not already in place.
- Change your online banking password, especially if it was the same password used for the Metamask account.
- For security, avoid reusing passwords between online accounts.
Contact your mobile provider to secure your mobile device.
Hackers sometimes gain access to a victim’s device or phone number. This may allow them to receive the victim’s texts on another device, including security codes meant for 2-factor authentication. To prevent this, call your mobile provider and request the following:
- Ask them to place a “port freeze” and a “SIM lock” on your mobile account.
- Ask them to create a note on your account requiring that you appear in person with a photo ID to transfer your phone number to a new mobile device.
- Ask them to enable a PIN, which must be provided to make changes to your movie account.
- Ask them about other steps you can take to secure your mobile account